Security and privacy
Your data stays yours.
Social Monkey holds your customer list, your inbox, and everything you have taught your agent. Here is how that is kept safe, and what we will never do with it.
We do not sell it, and we do not use it to train general AI models. Ask for a copy or ask us to delete it, and we will.
Your business
Another business
Another business
Row-level security
One business, one wall
Separated at the database.
Every row we store carries the business it belongs to, and the database itself refuses to hand it to anyone else. It is not a filter in our code. It is a rule the data lives under.
That rule covers every table we store, and a new one without it fails our build. A mistake in our own app still cannot show one business another’s data.
Keys and access
Locked, and only your people.
The tokens that let your agent post are encrypted with AES-256-GCM before they are stored. What sits in the database is ciphertext, not a key someone could walk off with.
You choose who joins your workspace and what they can do. Turn on the authenticator step and a stolen password is not enough to get in on its own.
Your agent drafts
Draft
A post, a reply, or a campaign.
You approve
Your gate
Nothing moves until you say so.
It sends
Publish
On the schedule you picked.
It is logged
Record
What it did, when, and how it went.
Nothing goes out unseen
Nothing sends without you.
Your agent drafts. You approve. Posts, replies, and campaigns wait on your say-so before they reach a customer, and autopilot is scheduling, not sending.
Texts follow the same rule the law does: consent is recorded rather than assumed, STOP is honoured, and nothing goes out before 9am or after 8pm.
Checked, and checked again
We check our own work.
We run 14 automated security audits over the database rules, secrets, sign-in, uploads, and more. They have to pass before a release goes out.
On top of that we map our work to a 48-control industry checklist, keep an incident runbook, and rehearse a full restore every quarter.
Still have questions
Ask us anything.
Found a problem? Write to security@socialmonkeyai.com. We acknowledge reports within two business days and aim to contain critical issues within 24 hours.
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